Returns and Refund Policy
ezPublisher wants you to be thrilled with your new purchase. However, if you need to return a book, we're here to help.
There are a few important things to keep in mind when returning a book you purchased from the ezPublisher Online Store:
What can you return?
Only books purchased directly from ezPublisher Online Store can be returned within 7 days of receipt of shipment.
How to return a book
To ship your return book(s) to ezPublisher, sign in to online Order Status with your ID and password.
After you sign in, you will see the books on your most recent order. Locate the book you want to return and click the Return Items link. On the next page, select the book(s) you would like to return and click the Continue button.
Next, verify the return book(s) and the return address on your address label. Once you have verified your return details, click the Print Now button to print your address label and packing slip. Affix the address label to the outside of your return box.
When will you get the refund?
Once we receive your item(s), a refund is initiated immediately. Usually in about 2-3 weeks. Most refunds are fully refunded in 3-5 days after we receive and process your return.
Does ezPublisher do replacements?
We can only replace the exact book and version you ordered, and you are responsible to return the damaged book within 7 days. If you want to exchange for a different book, you will need to return the item and place a new order.
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